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PECB ISO-IEC-27035-Lead-Incident-Manager Exam Syllabus Topics:
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PECB Certified ISO/IEC 27035 Lead Incident Manager Sample Questions (Q69-Q74):
NEW QUESTION # 69
Scenario 2: NoSpace, a forward-thinking e-commerce store based in London, is renowned for its diverse products and advanced technology. To enhance its information security, NoSpace implemented an ISMS according to ISO/IEC 27001 to better protect customer data and ensure business continuity. Additionally, the company adopted ISO/IEC 27035-1 and ISO/IEC 27035-2 guidelines. Mark, the incident manager at NoSpace, strategically led the entire implementation. He played a crucial role in aligning the company's ISMS with the requirements specified in ISO/IEC 27001, using ISO/IEC 27035-1 guidelines as the foundation.
During a routine internal audit, a minor anomaly was detected in the data traffic that could potentially indicate a security threat. Mark was immediately notified to assess the situation. Then, Mark and his team immediately escalated the incident to crisis management to handle the potential threat without further assessment. The decision was made to ensure a swift response.
After resolving the situation, Mark decided to update the incident management process. During the initial phase of incident management, Mark recognized the necessity of updating NoSpace's information security policies. This included revising policies related to risk management at the organizational level as well as for specific systems, services, or networks. The second phase of the updated incident management process included the assessment of the information associated with occurrences of information security events and the importance of classifying events and vulnerabilities as information security incidents. During this phase, he also introduced a "count down" process to expedite the evaluation and classification of occurrences, determining whether they should be recognized as information security incidents.
Mark developed a new incident management policy to enhance the organization's resilience and adaptability in handling information security incidents. Starting with a strategic review session with key stakeholders, the team prioritized critical focus areas over less impactful threats, choosing not to include all potential threats in the policy document. This decision was made to keep the policy streamlined and actionable, focusing on the most significant risks identified through a risk assessment. The policy was shaped by integrating feedback from various department heads to ensure it was realistic and enforceable. Training and awareness initiatives were tailored to focus only on critical response roles, optimizing resource allocation and focusing on essential capabilities Scenario 2 (continued from above) According to scenario 2, in which phase did Mark introduce a "count down" process?
- A. Respond
- B. Assess and Decide
- C. Learn Lessons
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
The "count down" process introduced by Mark in the scenario is intended to expedite the evaluation and classification of information security events - determining whether they are actual incidents or not. This aligns precisely with the "Assess and Decide" phase in ISO/IEC 27035-1 and ISO/IEC 27035-2.
The "Assess and Decide" phase, as defined in ISO/IEC 27035-1:2016, involves the timely assessment of events, classification of vulnerabilities, and making decisions about appropriate handling paths. Speed is essential here, as delays in classifying and responding to potential incidents can increase risk exposure.
Mark's innovation-a "count down" timer-demonstrates a procedural enhancement to ensure incidents are not left unreviewed. This mechanism improves the timeliness and structure of incident classification and decision-making, which is a key objective of the "Assess and Decide" phase.
Reference Extracts:
ISO/IEC 27035-1:2016, Clause 6.2.2: "Assess and decide phase aims to determine the significance of reported events and decide how to treat them." ISO/IEC 27035-2:2016, Clause 7.3: "Assessment of events involves determining whether they constitute an incident and the urgency of response." Therefore, the correct answer is C: Assess and Decide.
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NEW QUESTION # 70
Scenario 8: Moneda Vivo, headquartered in Kuala Lumpur. Malaysia, is a distinguished name in the banking sector. It is renowned for its innovative approach to digital banking and unwavering commitment to information security. Moneda Vivo stands out by offering various banking services designed to meet the needs of its clients. Central to its operations is an information security incident management process that adheres to the recommendations of ISO/IEC 27035-1 and 27035-2.
Recently. Moneda Vivo experienced a phishing attack aimed at its employees Despite the bank's swift identification and containment of the attack, the incident led to temporary service outages and data access issues, underscoring the need for improved resilience The response team compiled a detailed review of the attack, offering valuable insights into the techniques and entry points used and identifying areas for enhancing their preparedness.
Shortly after the attack, the bank strengthened its defense by implementing a continuous review process to ensure its incident management procedures and systems remain effective and appropriate While monitoring the incident management process, a trend became apparent. The mean time between similar incidents decreased after a few occurrences; however, Moneda Vivo strategically ignored the trend and continued with regular operations This decision was rooted in a deep confidence in its existing security measures and incident management protocols, which had proven effective in quick detection and resolution of issues Moneda Vivo's commitment to transparency and continual improvement is exemplified by its utilization of a comprehensive dashboard. This tool provides real time insights into the progress of its information security incident management, helping control operational activities and ensure that processes stay within the targets of productivity, quality, and efficiency. However, securing its digital banking platform proved challenging.
Following a recent upgrade, which included a user interface change to its digital banking platform and a software update, Moneda Vivo recognized the need to immediately review its incident management process for accuracy and completeness. The top management postponed the review due to financial and time constraints.
Based on scenario 8, Moneda Vivo has recently upgraded its digital banking platform. In line with the continual improvement process, Moneda Vivo has decided to review the information security incident management process for accuracy immediately after the software update. Is this recommended?
- A. No, the incident management process should be evaluated after a significant technological overhaul to ensure the system is up-to-date
- B. No, the incident management process should be reviewed when the bank's annual audit is conducted
- C. Yes, the incident management process should be reviewed after any minor software update
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
According to ISO/IEC 27035-1:2016, Clause 7.1 and ISO/IEC 27035-2:2016, Clause 7.3.3, it is advised to review and revise the information security incident management process following major organizational or technical changes. These changes include upgrades, system overhauls, and structural IT shifts. While minor updates may not necessitate a full review, significant technological updates, such as those affecting core digital banking platforms, should trigger immediate evaluation to ensure continued relevance and effectiveness of incident response strategies.
In the scenario, Moneda Vivo recognized the need for a review but delayed it, which could pose risks. Option C accurately reflects ISO guidance.
Reference:
ISO/IEC 27035-1:2016 Clause 7.1: "Reviews should be performed after major changes or after information security incidents." ISO/IEC 27035-2:2016 Clause 7.3.3 Correct answer: C
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NEW QUESTION # 71
Scenario 2: NoSpace, a forward-thinking e-commerce store based in London, is renowned for its diverse products and advanced technology. To enhance its information security, NoSpace implemented an ISMS according to ISO/IEC 27001 to better protect customer data and ensure business continuity. Additionally, the company adopted ISO/IEC 27035-1 and ISO/IEC 27035-2 guidelines. Mark, the incident manager at NoSpace, strategically led the entire implementation. He played a crucial role in aligning the company's ISMS with the requirements specified in ISO/IEC 27001, using ISO/IEC 27035-1 guidelines as the foundation.
During a routine internal audit a minor anomaly was detected in the data traffic that could potentially indicate a security threat. Mark was immediately notified to assess the situation. Then, Mark and his team immediately escalated the incident to crisis management to handle the potential threat without further assessment. The decision was made to ensure a swift response.
After resolving the situation, Mark decided to update the incident management process. During the initial phase of incident management, Mark recognized the necessity of updating NoSpace's information security policies. This included revising policies related to risk management at the organizational level as well as for specific systems, services, or networks. The second phase of the updated incident management process included the assessment of the information associated with occurrences of information security events and the importance of classifying events and vulnerabilities as information security incidents. During this phase, he also introduced a 'count down' process to expedite the evaluation and classification of occurrences, determining whether they should be recognized as information security incidents.
Mark developed a new incident management policy to enhance the organization's resilience and adaptability in handling information security incidents. Starting with a strategic review session with key stakeholders, the team prioritized critical focus areas over less impactful threats, choosing not to include all potential threats in the policy document. This decision was made to keep the policy streamlined and actionable, focusing on the most significant risks identified through a risk assessment. The policy was shaped by integrating feedback from various department heads to ensure it was realistic and enforceable. Training and awareness initiatives were tailored to focus only on critical response roles, optimizing resource allocation and focusing on essential capabilities.
Based on scenario 2, NoSpace used the ISO/IEC 27035-1 guidelines to meet the ISMS requirements specified in ISO/IEC 27001. Is this acceptable?
- A. No, ISO/IEC 27035-1 is designed for incident management and response and does not address the broader scope of ISMS requirements specified in ISO/IEC 27001
- B. Yes, another objective associated with ISO/IEC 27035-1 is to provide guidance on meeting the ISMS requirements specified in ISO/IEC 27001
- C. No, guidelines provided in ISO/IEC 27035-1 do not apply to ISMS requirements specified in ISO/IEC
27001
Answer: B
Explanation:
-
Comprehensive and Detailed Explanation From Exact Extract:
Yes, the use of ISO/IEC 27035-1 to support compliance with ISO/IEC 27001 ISMS requirements is fully acceptable and encouraged. ISO/IEC 27035-1:2016 is explicitly designed to support organizations in establishing and maintaining effective information security incident management processes. These processes are a crucial component of a well-functioning Information Security Management System (ISMS), which is governed by ISO/IEC 27001.
Clause 6.1.3 and Clause A.16.1 of ISO/IEC 27001:2022 (formerly 2013) require that organizations establish and respond to information security incidents, including detection, response, and learning from such events.
ISO/IEC 27035-1 directly supports these controls by providing specific guidance on how to identify, manage, and learn from information security incidents in a structured and repeatable way.
Moreover, ISO/IEC 27035-1 is referenced by ISO/IEC 27001 Annex A (specifically A.5.24 to A.5.27 and A.
5.31 in the 2022 version), supporting requirements related to incident management, monitoring, and improvement. The ISO 27035 series acts as a detailed implementation guide for these controls, helping organizations meet both the management and operational requirements of the ISMS.
Therefore, Mark's decision to use ISO/IEC 27035-1 guidelines to align and enhance the incident management aspects of the ISMS is both appropriate and aligned with international best practices.
Reference Extracts:
* ISO/IEC 27035-1:2016, Clause 0.2: "This document also supports the information security requirements defined in ISO/IEC 27001 and provides detailed guidance on incident management activities relevant to an ISMS."
* ISO/IEC 27001:2022, Annex A (A.5.24-A.5.27): "Information security incident management should be based on established processes for detection, response, and learning."
* ISO/IEC 27001:2022, Clause 6.1.3: "Information security risks must be identified and treated as part of the ISMS." Therefore, the correct answer is A: Yes, another objective associated with ISO/IEC 27035-1 is to provide guidance on meeting the ISMS requirements specified in ISO/IEC 27001.
NEW QUESTION # 72
What is a key activity in the response phase of information security incident management?
- A. Logging all activities, results, and related decisions for later analysis
- B. Restoring systems to normal operation
- C. Ensuring the change control regime covers information security incident tracking
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
During the response phase, one of the most critical activities-according to ISO/IEC 27035-1 and 27035-2- is the documentation of actions, decisions, and results. Clause 6.4.6 of ISO/IEC 27035-1 emphasizes that all activities must be logged to support post-incident analysis, audit trails, and lessons learned. This ensures that:
Accountability is maintained
Decisions can be reviewed
Investigations are legally sound (especially in regulated environments) While restoring systems (Option C) typically occurs in the recovery phase, logging activities and outcomes is essential during the actual response. Change control processes (Option B) are supporting functions but are not core to the immediate response phase.
Reference:
ISO/IEC 27035-1:2016, Clause 6.4.6: "All incident response actions and decisions should be recorded to enable traceability and facilitate future improvement." Correct answer: A
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NEW QUESTION # 73
Who should have access to training materials on information security incident management?
- A. Only personnel involved in technical roles
- B. Only internal interested parties
- C. All personnel, including new employees, third-party users, and contractors
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
ISO/IEC 27035 and ISO/IEC 27001 emphasize that information security awareness and training must extend to all personnel, not just those in technical roles. Clause 7.3.2 of ISO/IEC 27035-2 specifically states that
"training should be made available to all staff," including non-technical users, third-party service providers, contractors, and any personnel with access to organizational assets or systems.
The rationale is that every user is a potential entry point for cyber threats. Whether through phishing, social engineering, or misconfiguration, untrained staff can unintentionally compromise the organization's security posture. Therefore, organizations must ensure that everyone-especially new hires, contractors, and third- party partners-is trained on incident reporting procedures, security responsibilities, and escalation paths.
Reference Extracts:
ISO/IEC 27035-2:2016, Clause 7.3.2: "Training and awareness activities should be targeted at all users of the organization's systems and services." ISO/IEC 27001:2022, Control 6.3: "Ensure that personnel are aware of their information security responsibilities." Correct answer: C
-
NEW QUESTION # 74
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